Save trip information
Preserve the receipt, route, timestamps, driver and vehicle information, screenshots, platform messages, crash-report details, and witness contacts.
Separate app status from conclusions
Whether a driver was offline, available, en route, or carrying a passenger may affect insurance questions, but coverage requires review of the policy, facts, and applicable law.
Identify every collision participant
Another driver, vehicle owner, employer, property controller, or public entity may also hold information. A rideshare label does not decide responsibility.